How Spin Galaxy Protects Your Data

When you register at Spin Galaxy, you hand over personal details: your name, date of birth, email, mailing address, and payment information tied to methods like Interac e-Transfer, Visa, Mastercard, or a crypto wallet address if you deposit with Bitcoin, Ethereum, Litecoin, or Tether. We collect this because Canadian anti-fraud and age-verification standards require it, and because we cannot process a CAD withdrawal to an account we cannot confirm belongs to you.

What We Collect and Why

• Identity data: full name, date of birth, government ID for verification checks (KYC)
• Contact data: email address, phone number, mailing address
• Financial data: payment method details, transaction history, deposit and withdrawal amounts in CAD
• Technical data: IP address, device type, browser, login timestamps
• Gameplay data: games played, session length, stakes, bonus activity and wagering progress

We use this information to run your account, process Interac e-Transfer and card transactions, verify your identity, prevent fraud, personalise promotions like free spins offers, and meet our own anti-money-laundering obligations. We do not sell your personal data to third parties for marketing purposes.

Cookies and Tracking

Spin Galaxy uses cookies to keep you logged in, remember your language and currency preference (CAD by default for Canadian visitors), and understand which games and pages get the most use. Some cookies are strictly necessary, such as session cookies that keep your account secure while you play. Others are analytics or preference cookies that you can decline without losing access to your account.

Who Sees Your Data

Certain partners need limited access to do their job. Payment processors handling Interac e-Transfer, card payments, or crypto transactions see the transaction details required to move your money. Identity verification providers see the documents you submit for age and ID checks. Game providers such as Pragmatic Play, Evolution Gaming, and NetEnt receive anonymised gameplay data needed to run the games themselves, not your banking details. We do not share your data with advertisers outside of aggregated, non-identifying analytics.

Data Retention and Security

We keep account and transaction records for as long as your account is active, and for a further period afterward to satisfy financial recordkeeping and dispute-resolution requirements. Payment card numbers are never stored in full on our systems. Passwords are encrypted, and account access is monitored for unusual login patterns that might indicate a compromised account.

Your Rights as a Player

You can ask to see the personal data we hold on you, request corrections if something is inaccurate, or ask us to close your account and delete data we are not legally required to retain. Send these requests through the contact channel listed in your account dashboard. We aim to respond within a reasonable timeframe and will let you know if any part of a deletion request cannot be completed due to outstanding financial or regulatory obligations.

Children and Minimum Age

Spin Galaxy is restricted to players aged 19 and over. We do not knowingly collect data from anyone under this age, and identity checks are part of how we enforce that rule. If you believe a minor has accessed an account, contact us immediately so we can close it.

Responsible Gambling and Your Information

If you set deposit limits, take a break, or self-exclude through our responsible gaming tools, that information is kept on your account to enforce the restriction you chose. It is not used against you for marketing. If gambling is becoming a concern, ConnexOntario (1-866-531-2600, https://www.connexontario.ca/) offers free, confidential support to callers across Canada, not just Ontario residents.

Changes to This Policy

We may update this page as our payment methods, game providers, or legal obligations change. Material changes will be flagged on the site. Continuing to use your account after an update means you accept the revised terms.

For more on how your account works day to day, see our Terms and Conditions, check payment timelines on the Payments page, or read about setting limits on the Responsible Gaming page. Ready to play? Create your account and manage your privacy settings from day one.